FAQS

FAQS2022-01-05T12:24:31+00:00

Got a question that needs answering? No problem, check out our FAQs below.

But if you can’t find the answer that you’re looking for, please do get in touch with us as we are always here to answer your questions.

Email us at [email protected] or call us on 020 8888 8287.

WHO IS LEAFY BEAN CO ?2021-03-16T17:32:52+00:00

Leafy Bean company is a fully independent business started by Laura Monk in 2017.
We are The Feelgood Tea People who produce seriously good tea that’s sustainably produced… sustainably packaged… and fun to drink. From serving the tastiest cuppa in our North London Cafe Bar to delivering the perfect brew direct to the doors of tea lovers everywhere in the world via the online shop. Leafy Bean is on a mission to spread feelgood vibes to everyone. everywhere, through the power of a really good brew.
Find out more about OUR STORY

CAN I GET TEA TO FAR FLUNG PLACES?2021-03-16T17:32:00+00:00

Yep, you sure can. We ship worldwide, as we believe that everyone deserves a good cuppa!

HOW CAN I PAY?2021-03-16T17:31:37+00:00

We use Stripe so you can easily pay for your tea by credit or debit card. We accept Visa, Mastercard, Maestro and Amex.

I’VE MADE A MISTAKE – I NEED TO CANCEL OR CHANGE MY ORDER?2021-03-16T17:31:14+00:00

Don’t worry, these things happen! Please contact our customer services via our contact page. Or ring us on 020 8888 8287 (week days only), and a friendly member of the team will be able to help you.

HAVE A DISCOUNT BANANA, WHERE DOES IT GO?2021-03-16T17:30:51+00:00

Oh you lucky thing, that means that you get to enjoy an exclusive discount on your purchase. It’s really simple. After you go to check out, it will bring you to an order summary page. On the left hand side there is a box that says ‘ Discount banana’, just pop your code in there and click ‘Apply’ and then, ta-dah! You will get your money off your purchase.

WHEN WILL MY ORDER ARRIVE (UK)2021-03-16T17:30:28+00:00

No one wants to wait too long by the kettle! All orders placed before 1pm are shipped the same day and you will receive it in 1 – 2 working days.
* PLEASE NOTE – during Christmas holidays there might be some delays*

HOW MUCH WILL IT COST FOR SHIPPING (UK)2021-03-16T17:28:44+00:00

Any order over £15 is absolutely free – that’s right, completely and utterly gratis. No catch.
For orders below £15 there will be a standard postage charge of £3.50 which will be added onto your order at the checkout.

WHEN WILL MY ORDER ARRIVE (INTERNATIONAL)2021-03-16T17:28:12+00:00

Wherever you are in the world, we will deliver our tea directly to your door. For countries in Europe, it will take 2-7 working days. Further flung places might take a little longer, please allow 10- 14 working days.

HOW MUCH WILL IT COST FOR SHIPPING (INTERNATIONAL)2021-03-16T17:27:49+00:00

It won’t cost monkey nuts! However, it will vary depending on where you are on the globe, but don’t worry, this will all be calculated for you at the checkout.

IS THERE PLASTIC IN YOUR PACKAGING OR TEA BAGS?2021-03-16T17:27:17+00:00

Nope. We care about our environment so we are proud to be totally plastic free. To find out more about how our Leafy Bean teas are sustainably produced and packaged,  please go to our sustainability page

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